Ithaca FPF1 - Service Level Agreement
Eldor provides general service support for the ICSS & PLC systems installed on the FPF1 FPSO.
- Service Desk - Provide an onshore 24/7/365 emergency telephone support & call-out facility
- Operating System & Anti-Virus patch management
- Back-up system management and testing of back-up on ICSS and PLC's
- Offshore Support - Back-to-back support
- Lifecycle Management Support
- Host and Maintenance of reference/Training System