The response time for technical support or call out will depend on the service agreement that is in place. We will try to help everyone, but service agreement holders are guaranteed a response according to service level agreement.
Eldor has a service catalog where guaranteed maximum response time for technical requests are documented in service level agreements. This typically covers:
- Telephone support within business hours.
- Telephone support 24/7.
- Maximum call-out time to site (typically 24hrs).
- Spare parts within 48 hours.