The Eldor support function operates with three differens priorities based on the severity of the incident. Please revert back to us if you think we have not assigned the correct priority to your support ticket.
This priority is used for support tickets where the safety integrity has been reduced or production is reduced or stopped.
Used in cases where there is a need for a workaround to maintain production. All safety related functions are functional, but redundancy may be reduced to single systems.
Moderate or minor loss of functionality, product feature requests, how-to question fall under this severity level.