What priority levels does Eldor support use?

Different priority levels are used to classify the severity of the issue and ensure timely response.

The Eldor support function operates with three differens priorities based on the severity of the incident. Please revert back to us if you think we have not assigned the correct priority to your support ticket.

Priority HIGH

This priority is used for support tickets where the safety integrity has been reduced or production is reduced or stopped.

Priority MEDIUM

Used in cases where there is a need for a workaround to maintain production. All safety related functions are functional, but redundancy may be reduced to single systems.

Priority LOW

Moderate or minor loss of functionality, product feature requests, how-to question fall under this severity level.