Eldor Service Support

Eldor provides the best possible service to our existing and new customers.

That is why we have 24/7 on-call phone support and a tool for registering incoming events, which we call tickets.


Contact Support


About Eldor Support

We have work processes and tools that are based on the ITIL standard, which is based on best practice to provide service to IT-based systems.


On our website you will be able to find both e-mail address and telephone number for our hotline with both Norwegian and UK telephone number for contacting our support team. When you call or contact us by e-mail, one of our service engineers will respond as soon as possible.


If you have a Service contract with us, also called SLA (Service Level Agreement), the contract will determine how quickly you get an answer. Of course, in most cases we will respond immediately.


Our service engineers have extensive experience in control and alarm systems and can help solve problems on this type of system. We also have a network with the major control system suppliers such as ABB, Honeywell, and Siemens that we can draw on for help, if we encounter really big problems. We will always recommend our customers to enter into a service contract with us to get the best customised service. For example, we will then have become acquainted with the customer's facility and more easily understand where any problems may arise.

Service Level Agreements

Eldor has service level agreements with different customers on both ABB control system and Honeywell DynAMo. 

We offer: 

  • 24/7 telephone support/service desk
  • Level 1 to Level 3 inhouse technical support, with support from OEM for Level 4
  • License management
  • OT Cybersecurity and risk management
  • Periodic health-check visits that includes extensive system checks and patch management
  • Engineering support with system modifications and maintenance
  • Reference system setup and maintenance
  • Customised onshore training facilities with live scenarios

For more information, please contact our Service Manager, Purna Kiran.


References from our Service Level Agreements