Eldor Service Support
Eldor provides the best possible service to our existing and new customers.
That is why we have 24/7 on-call phone support and a tool for registering incoming events, which we call tickets. We have work processes and tools that are based on the ITIL standard, which is based on best practice to provide service to IT-based systems.
On our website you will be able to find both e-mail address and telephone number for our hotline with both Norwegian and UK telephone number for contacting our support team. When you call or contact us by e-mail, one of our service engineers will respond as soon as possible.
If you have a Service contract with us, also called SLA (Service Level Agreement), the contract will determine how quickly you get an answer. Of course, in most cases we will respond immediately.
Our service engineers have extensive experience in control and alarm systems and can help solve problems on this type of system. We also have a network with the major control system suppliers such as ABB, Honeywell, and Siemens that we can draw on for help, if we encounter really big problems. We will always recommend our customers to enter into a service contract with us to get the best customised service. For example, we will then have become acquainted with the customer's facility and more easily understand where any problems may arise.
Service Level Agreements
Eldor has service level agreements with different customers on both ABB control system and Honeywell DynAMo.
- 24/7 telephone support/service desk
- 1st to 3rd line support, with support from the OEM for 4th line support
- License management
- OS and anti-virus patching
- PMA visits
- System modifications and maintenance
For more information, please contact our Service Manager, Ola Guldbrandsen.